Terms & Conditions of the online shop https://www.ettagoglobal.com/shop
Below you will find the terms and conditions of the online shop https://ettagoglobal.com/shop, which includes information on, among other things, how to place an order and conclude a contract, forms of delivery and payment available in the shop, the procedure for withdrawal from the contract or the complaint procedure.
The shop belongs to ETTA Group Sp. z o.o. with its headquarters in Wrocław 51-646, Olszewskiego 64/3 Street, entered in the register of entrepreneurs by the District Court for Wrocław-Fabryczna in Wrocław, VI Division of the National Court Register, under KRS: 0000728421, REGON: 380004638, NIP: 8982242707, share capital: PLN 5,000.
You can contact us at any time by sending a message to the e-mail address firstname.lastname@example.org or by phone from Monday to Friday from 10 am to 4 pm at +48 698 590 214
Best regards and we wish you successful shopping
§ 1 Definitions
For the purpose of these Terms & Conditions, the following terms shall have the following meaning:
- Buyer – a natural person with full legal capacity (including a Consumer), a legal person or a person without corporate status,
- Consumer – a natural person entering into an agreement with the Seller not directly related to his/her business or professional activity,
- Terms & Conditions – these terms and conditions, available at https://ettagoglobal.com/shop/terms-and-conditions,
- Shop – online shop operating at https://ettagoglobal.com/shop,
- Seller – ETTA Group Sp. z o.o. with its registered office in Wrocław, (51-646), 64/3 Olszewskiego Street, entered in the register of entrepreneurs by the District Court for Wrocław-Fabryczna in Wrocław, VI Division of the National Court Register, under KRS no.: 0000728421, REGON: 380004638, NIP: 8982242707, share capital: PLN 5,000.
§ 2 Preliminary provisions
- Through the Shop, the Seller provides the Buyer with an opportunity to conclude a contract for the delivery of digital content in the form of webinars and other electronic products described on the pages of the Shop.
- The Terms & Conditions define the terms and conditions of use of the Shop, as well as the rights and obligations of the Seller and Buyers.
- In order to use the Shop, it is not necessary to meet any special technical conditions by the Buyer’s computer or other device. Sufficient are:
- Internet access,
- standard operating system,
- a standard web browser,
- having an active e-mail address.
- It is prohibited during the use of the Shop to provide content of an unlawful nature, in particular by sending such content via forms available in the Shop.
- All prices of products listed on the pages of the Shop are gross prices.
§ 3 Services provided electronically
- Through the Shop, the Seller provides electronic services to the Buyer.
- The basic (digital) service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Shop leading to the conclusion of a contract with the Seller. Placing an order is possible without having an account in the Shop.
- If the Buyer decides to create an account in the Shop, the Seller also provides the Buyer with an electronic service consisting of creating and maintaining an account in the Shop. The account shops the Buyer’s data and the history of orders placed by the Buyer in the Shop. The Buyer logs into the Account using his e-mail address and a password defined by him.
- Establishing an account in the Shop is done by completing and submitting, through the Shop’s automatic mechanism, a registration form. The Buyer may delete the account at any time by sending an appropriate request to the Seller. Deletion of the account will not delete data on orders placed using the account.
- If the Buyer decides to subscribe to the newsletter, the Seller also provides the Buyer with an electronic service consisting of sending the Buyer e-mails containing information about news, promotions, products or services of the Seller. Subscribing to the newsletter is done by completing and submitting the newsletter subscription form or by checking the appropriate checkbox in the ordering process. The Buyer may unsubscribe from the newsletter at any time by clicking on the unsubscribe button visible in each message sent as part of the newsletter or by sending an appropriate request to the Seller.
- Services are provided electronically to the Buyer free of charge. However, contracts of sale and contracts for delivery of digital content concluded through the Shop are chargeable.
- In order to ensure the security of the Buyer and the transfer of data in connection with the use of the Shop, the Seller takes technical and organizational measures appropriate to the degree of security risk of the services provided, in particular, measures to prevent the acquisition and modification of personal data by unauthorized persons.
- The Seller takes measures to ensure the full proper functioning of the Shop. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Shop.
- Any complaints related to the functioning of the Shop, as well as the concluded agreements, the Buyer may submit via e-mail to the e-mail address email@example.com or by correspondence to the address of the Seller. In a complaint, the Buyer should provide his name and surname, mailing address (preferred form of contact: e-mail), as well as the description and date of the irregularity to which the complaint relates. In particular, the complaint may relate to the incompatibility of the digital content purchased through the
§ 4 Placing an order
- Buyer can place an order as a registered customer or as a guest.
- A registered customer is a Buyer who has an account with the Shop. Buyer can create an account from the Shop.
- Placing an order is done by filling out an order form after adding the products of interest to the Buyer to the shopping cart. In the form it is necessary to provide the data necessary for the execution of the order. At the stage of order placement it is also necessary to choose the method of payment for the order. Placing an order is conditional on accepting the Terms and Conditions, with which the Buyer should first become familiar. In case of any doubts about the Terms & Conditions, the Buyer may contact the Seller.
- After clicking on the order finalization button, the Buyer will be redirected to the payment gateway, according to the selected payment method. Once the payment is successfully made, the Buyer will be redirected back to the Shop’s order confirmation page. At that moment, the contract is considered to be concluded between the Buyer and the Seller. Confirmation of the conclusion of the contract will be sent to the Buyer at the e-mail address provided in the order form.
- A contract for the delivery of digital content is concluded between the Buyer and the Seller.
- In the order form, the Buyer must provide true personal information. The Buyer is responsible for providing false personal information. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or where the data raises reasonable doubts in the Seller’s mind as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the doubts of the Seller. In such a situation, in order to complete the order, the Buyer should demonstrate the veracity of the data provided. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide any clarification after the Buyer makes contact.
- The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has such a right in accordance with paragraph 6 above.
§ 5 Delivery and payment
- Available methods of payment for the order are described on the pages of the Shop and are presented to the Buyer at the stage of placing the order.
- Electronic payments przelewy24 are handled by the following payment operator: PayPro SA – based in Poznań at Kanclerska 15 Street, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, VIII Economic Department of the National Court Register after KRS number 0000347935, NIP number 7792369887, with a share capital of 4. 500,000.00 PLN, fully paid up, entered in the register of national payment institutions kept by the Polish Financial
- Supervision Authority under the entity number in UKNF IP24/2014, as a national payment institution.
- The operator of the payment cards is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.
§ 6 Electronic products
- Fulfillment of an order involving an electronic product such as an e-book, audiobook, webinar, etc., shall take place by sending a message to the e-mail address provided by the Buyer in the order form, containing instructions on how to download or access the purchased electronic product.
- Upon dispatch of the message referred to in paragraph 1 above, the digital content covered by the subject of the order shall be deemed to have been delivered in full to the Buyer.
§ 7 Intellectual Property Rights
- The Seller hereby instructs the Buyer that the content contained in the Shop, including electronic products, online courses and textual, graphic and photographic materials included in the physical products are protected by copyright, and that the copyright is vested in the Seller or its affiliates. Acquisition of digital content through the Shop does not imply transfer of any intellectual property rights to the Buyer. In particular, the Buyer will not be entitled to resell the digital content or make it available to third parties.
- Unlawful distribution of content or materials referred to in paragraph 1 above may result in civil or criminal liability.
§ 8 Withdrawal from the contract by the Consumer
- A consumer who has concluded a remote contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract.
- The right to withdraw from the contract does not apply to contracts for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract.
- The moment of the beginning of performance (delivery of digital content) is the delivery of an email to the Buyer with instructions to access the digital content.
- To withdraw from the contract, the Consumer should submit a statement of withdrawal to the Seller (for example, in writing to the Seller’s address or by e-mail).
- In order to meet the deadline for withdrawal, it is sufficient for the Consumer to send information on the exercise of the Consumer’s right of withdrawal before the expiration of the deadline for withdrawal.
§ 9 Liability for non-compliance of digital content with the contract (defects).
- The Seller is obliged to provide the Buyer with digital content that conforms to the contract.
- The Seller shall be liable to the Buyer for non-conformity with the contract of digital content delivered at one time or in parts, which existed at the time of delivery and became apparent within two years from that time.
- If the Buyer discovers a lack of conformity of the digital content with the contract, he should inform the Seller in the manner specified in § 3.9.
- The Buyer may contact the Seller both by regular mail and by e-mail.
- The Seller shall respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him by such means of communication, using which the complaint was submitted.
- The rights of the Buyer who is a Consumer related to the incompatibility of digital content with the contract are set forth in Article 43m et seq. of the Consumer Rights Act of May 30, 2014 (i.e. Journal of Laws 2020.287 as amended). The rights of a Buyer who is not a Consumer related to the non-conformity of digital content with the contract (defects in digital content) are defined in Article 560 et seq. Civil Code (i.e. Dz.U.2022.1360 as amended).
§ 10 Personal data and cookies
- The administrator of the Buyer’s personal data is the Seller.
- Buyer’s personal data is processed for the purpose of processing orders, user account and possible defense, investigation or establishment of claims related to contracts concluded through the Shop.
§ 11 Out-of-court ways of dealing with complaints and pursuing claims
- The Seller agrees to submit any disputes arising in connection with concluded contracts to mediation proceedings. Details will be determined by the parties to the conflict.
- The consumer has the opportunity to use out-of-court ways of processing complaints and pursuing claims. In particular, the consumer has the opportunity to:
- apply to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Buyer and the Seller,
- use the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
- For more detailed information on out-of-court ways of dealing with complaints and claims, the Consumer can look for on the website >http://polubowne.uokik.gov.pl.
- The Consumer can also use the ODR platform, which is available at >http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and businesses seeking out-of-court settlement of disputes regarding contractual obligations arising from an online sales contract or service contract.
§ 12 Final provisions
- The Seller reserves the right to introduce and cancel offers, promotions and to change prices in the Shop without prejudice to the Buyer’s acquired rights, including, in particular, the terms and conditions of contracts concluded before the change.
- Any disputes related to contracts concluded through the Shop will be considered by a Polish common court of competent jurisdiction due to the permanent place of business of the Seller. This provision does not apply to Consumers, in the case of whom the jurisdiction and jurisdiction of the court are considered on general principles.
- The Seller reserves the right to make changes to the Terms and Conditions. Contracts concluded before changes to the Terms and Conditions shall be governed by the Terms and Conditions in effect on the date of conclusion of the contract.
- These Terms & Conditions are effective as of 1.01.2023.