Human-Centred Leadership

Managing different generations

In organizations, representatives of 4 generations currently meet in teams. Differing expectations and lifestyles can create a lot of tension, both between team members and in adapting management styles to meet individual needs. At ETTA, we help leaders understand these differences and modify their management styles to make intergenerational collaboration a pleasure.

Who is this training for?

For leaders and managers of intergenerational teams who would like to improve their competencies in managing such teams and feel more comfortable addressing employees of a different generation than their own.

Consult this training

    What you will learn in the virtual workshop:
    • what are generations and how generational experiences might influence behavior at work,
    • why do different generations have a different approach to authority, work, engagement,
    • what are the specific ways to effectively manage an intergenerational team,
    • what are the methods to effectively communicate with people of different generations than your own.
    Advantages of the virtual training
    • guarantee of interactive participation in training with the use of online engaging tools
    • half-day workshops allow flexible organization of the workday
    • relationships building with remote colleagues through joint participation in training
    • participation in the workshop from anywhere, all you need is access to a computer

    Virtual workshop program

    Module I

    Generations in an organization

    • Managing across generations as part of diversity management – how does it fit into an organization’s culture?
    • What are generations and where do intergenerational differences come from?
    • Generations in organizations: Baby Boomers, X, Y, Z:
    • Range, formative experiences and values of each generation – what impact can they have on work behaviors?
    • What may particularly motivate representatives of a particular generation? Needs-based approach
    • Working with people from different generations – areas of comfort and areas of difficulty
    • How do prejudices against people from other generations arise and how can they be identified?
    • How to improve the quality of cooperation with people of a different generation than my own?

    Module II

    Intergenerational team

    • Manager, leader, good colleague – what does it mean for different generations? How to manage people from different generations?
    • Areas and sources of leader’s authority
    • Building authority – what should be emphasized in working with diverse people?
    • The 5A method – building understanding with people who are different from us
    • How to ensure cooperation in an intergenerational team? Good practices from selected organizations
    • Intermentoring – using the potential of different generations
    • Generation Z – why does it seem to be challenging? What is this generation’s input to teams?
    • What’s next – predicted trends in work related to generational changes.

    Project flow

    Diagnosis and prework
    • in-take interview with the project sponsor
    • diagnosis of participants’ needs (online questionnaire and calls)
    • prework for participants (material to watch, read or listen to)
    Virtual workshops
    • training divided into 2 workshops, 3,5 hours each
    • interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
    • participants: up to 12 people
    Summary and follow up
    • training materials for participants
    • access to the ETTA knowledge base
    • follow up call with the project sponsor