Who is this training for?
For managers, team members, and professionals cooperating with colleagues, clients, bosses, and other stakeholders from various countries.
Consult this training
What you will learn in the virtual workshop:
- what values rule your business partner’s world and how to adequately interpret their behavior,
- where do behaviors you don’t understand come from and how to deal with them,
- how the knowledge of cultural dimensions can result in more effective communication and cooperation,
- how to establish and execute rules to improve the implementation of common international projects.
Advantages of the virtual training
- guarantee of interactive participation in training with the use of online engaging tools
- half-day workshops allow flexible organization of the workday
- relationships building with remote colleagues through joint participation in training
- participation in the workshop from anywhere, all you need is access to a computer
Virtual workshop program
Module I
Getting to know the stakeholder
- What does effective communication with stakeholders mean to me?
- The context of my authority in my role
- My role in the organization and how it can be understood by people of various cultural backgrounds – introduction to the Power Distance culture dimension
- My authority as a leader– how to develop it based on my knowledge of stakeholders’ background
- My beliefs regarding my role – What do I give myself the right to? What are my concerns?
- How to have a good introduction? How to present oneself effectively in various cultures?
- Elements of assertive communication with stakeholders and how to adjust them to stakeholder’s background
- Expressing own opinions and decisions
Module II
Cooperation and communication
- Reply to criticism / objections / escalations
- Influencing others – chosen persuasion rules – theory and practice
- Persuasive communication – methods and activities based on participants’ examples
- Persuasion – what to begin with? The principles first or application first approach
- How to persuade someone in various backgrounds
- Presenting my own way of thinking – how to make it successful?
- Solution-focused conversation – 4 stages of a conversation diagnosing the positions and interests of the other party
- How I can manage my stakeholders – creating action plan
Project flow
Diagnosis and prework
- in-take interview with the project sponsor
- diagnosis of participants’ needs (online questionnaire and calls)
- prework for participants (material to watch, read or listen to)
Virtual workshops
- training divided into 2 workshops, 3,5 hours each
- interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
- participants: up to 12 people
Summary and follow up
- training materials for participants
- access to the ETTA knowledge base
- follow up call with the project sponsor