Who is this training for?
For leaders, managers, and specialists working in remote or hybrid teams who want to improve the communication process and enhance their competence in this area.
Consult this training
What you will learn in the virtual workshop:
- you will understand the differences between feedback in various settings,
- you will learn what are the most frequent mistakes in online communication, and how to avoid them,
- you will learn techniques for delivering feedback constructively and empathetically in online settings,
- you will explore effective approaches to resolve conflicts and misunderstandings in remote or hybrid teams.
Advantages of the virtual training
- guarantee of interactive participation in training with the use of online engaging tools
- half-day workshops allow flexible organization of the workday
- relationships building with remote colleagues through joint participation in training
- participation in the workshop from anywhere, all you need is access to a computer
Virtual workshop program
Module I
Remote communication
- Important conversations with employees in a hybrid and virtual environment – what is specific about them?
- Listening with full engagement – how to do it in an online/hybrid environment?
- 1:1 conversation – basic principles and best practices
- Practice of 1:1 conversations – activity based on case studies
- What are difficult conversations? When do we need courage to perform a conversation? Techniques to work on own attitudes
- Strategies for managing emotional reactions to difficult situation
- Importance of trust and psychological safety and how to build tchem
- Seeking mutual solutions and win-win outcomes during courageous conversations
Module II
Role of feedback
- Feedback – an element of courageous communication
- Different types of feedback – is it always the negative one?
- What are the pitfalls of feedback in online environment and how to avoid them?
- What channels to use for various types of feedback?
- How to give feedback when an employee performs poorly? How to approach top performers?
- How to receive feedback with openness, actively listening to understand the perspective of the feedback giver and seeking clarification when needed.
- Practice – appreciative and corrective feedback – activity based on case studies
- Building a feedback culture in a team – where to start? Fostering a culture that values feedback and open communication
Project flow
Diagnosis and prework
- in-take interview with the project sponsor
- diagnosis of participants’ needs (online questionnaire and calls)
- prework for participants (material to watch, read or listen to)
Virtual workshops
- training divided into 2 workshops, 3,5 hours each
- interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
- participants: up to 12 people
Summary and follow up
- training materials for participants
- access to the ETTA knowledge base
- follow up call with the project sponsor