Who is this training for?
For leaders, managers, and specialists working in remote or hybrid teams who want to improve the communication process and enhance their competence in the area of managing difficult situations.
Consult this training
What you will learn in the virtual workshop:
- you will understand the basic differences between communication in various types of teams,
- you will learn what are the most frequent mistakes in online communication, and how to avoid them,
- you will learn specific tools and proven ways to solve conflicts in a remote/hybrid team,
- you will gain the competence to arrange the process of resolving difficult situations in an effective and team-friendly way.
Advantages of the virtual training
- guarantee of interactive participation in training with the use of online engaging tools
- half-day workshops allow flexible organization of the workday
- relationships building with remote colleagues through joint participation in training
- participation in the workshop from anywhere, all you need is access to a computer
Virtual workshop program
Module 1
Difficult situations in a team
- What is a difficult situation? How we understand it and why there might be differences
- How remote work dynamics can intensify difficult situations in virtual and hybrid teams?
- How you manage difficult situations in a your team? What challenges you might face?
- Building trust and rapport within virtual and hybrid teams to create strong fundamentals of the team
- Clear communication strategies tailored to virtual and hybrid team environments
- Active listening skills – thoe most important skill of a leader?
- Importance of empathy and emotional intelligence in managing difficult situations. Can we learn to be more emotionally intelligent?
- Resolving conflicts in virtual and hybrid teams – how will it be different in online environment?
Module II
Resolving difficulties
- Strategies for addressing performance issues – will clear expectations and providing constructive feedback will be efficient?
- Assertiveness when facing difficult situation – how to establish own and respect boundaries of others?
- Resilience-building strategies to help team members bounce back from setbacks and navigate challenges effectively
- Cultural sensitivity and inclusivity in virtual and hybrid teams – how to adapt communication and work styles accordingly.
- Addressing technological challenges that may influence teams’ performance
- Strategies for promoting team cohesion and morale in virtual and hybrid teams as a way of limiting difficult situations
- How to establish mechanisms for continuous improvement and feedback when working remotely? Can such feedback be honest?
- Role of leadership in managing difficult situations and holding team members accountable for their actions
Project flow
Diagnosis and prework
- in-take interview with the project sponsor
- diagnosis of participants’ needs (online questionnaire and calls)
- prework for participants (material to watch, read or listen to)
Virtual workshops
- training divided into 2 workshops, 3,5 hours each
- interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
- participants: up to 12 people
Summary and follow up
- training materials for participants
- access to the ETTA knowledge base
- follow up call with the project sponsor