Human-Centred Leadership

Building Feedback Culture

Transform your workplace into an environment of continuous improvement. Discover the power of constructive feedback in driving individual and organizational growth. Equip your team with the skills and mindset to embrace feedback, foster open communication, and cultivate a culture of mutual support and development.

Who is this training for?

For leaders and managers of various levels who want to promote a culture of feedback within the team and the organisation.

Consult this training

    What you will learn in the virtual workshop:
    • how to adapt communication to employees from different background
    • how to build a leader’s authority in a team
    • whether and how to involve employees in the decision-making process
    • what is power distance, and how the role of a leader is perceived
    Advantages of the virtual training
    • guarantee of interactive participation in training with the use of online engaging tools
    • half-day workshops allow flexible organization of the workday
    • relationships building with remote colleagues through joint participation in training
    • participation in the workshop from anywhere, all you need is access to a computer

    Virtual workshops program

    Module I

    Feedback culture

    • What is a feedback culture is and why it’s essential for organizational growth and development?
    • Feedback mechanisms – formal and informal
    • Creating psychological safety – how is it foundational to a feedback culture? How to make employees feel safe to give and receive feedback without fear of reprisal or judgment.
    • How to give constructive feedback effectively face-to face and online? 
    • Case study – how to give good feedback and what to avoid
    • How to receive feedback with openness and reframing feedback as an opportunity for growth
    • What is a peer-to-peer feedback and how to encourage people to give and receive it?
    • How to recognize and appreciate individuals who give and receive feedback constructively?​​

    Module II

    Feedback in different settings

    • Will there be diverse ways of providing feedback to people from different cultures? How not to offend others?
    • Feedback across generations – building feedback culture that will involve all employees
    • What is a daily feedback and how to give it to people with different sensitivities?
    • Online and face-to-face feedback – when is it worth waiting for a meeting in hybrid environment? 
    • How to plan one-on-ones to implement feedback in the most effective way?
    • Importance of role-modeling and promoting feedback behaviours
    • When not to give feedback? Will there be such moment? 
    • How to ensure that feedback leads to tangible action and improvement – establishing follow-up mechanisms and action plans

    Project flow

    Diagnosis and prework
    • in-take interview with the project sponsor
    • diagnosis of participants’ needs (online questionnaire and calls)
    • prework for participants (material to watch, read or listen to)
    Virtual workshops
    • training divided into 2 workshops, 3,5 hours each
    • interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
    • participants: up to 12 people
    Summary and follow up
    • training materials for participants
    • access to the ETTA knowledge base
    • follow up call with the project sponsor