Future of Work

Digital Communication Skills

In the era of digital transformation, effective communication is more crucial than ever. Elevate your team’s digital communication skills with our workshop, which comprehensive program equips participants with the knowledge and tools to excel in various digital communication channels.

Who is this training for?

For leaders, managers and employees, who work in virtual or hybrid teams and want to improve their digital communication skills.

Consult this training

    What you will learn in the virtual workshop:
    • you will understand challenges in digital communication,
    • you will learn about four pillars of communication in a hybrid team,
    • you will learn how to use asynchronous communication,
    • you will gain the competencies that allow you to comfortably communicate with stakeholders from various cultures.
    Advantages of the virtual training
    • guarantee of interactive participation in training with the use of online engaging tools
    • half-day workshops allow flexible organization of the workday
    • relationships building with remote colleagues through joint participation in training
    • participation in the workshop from anywhere, all you need is access to a computer

    Virtual workshop program

    Module 1

    Introduction to digital communication

    • Introduction: what is digital communication? 
    • Challenges in digital communication – why do they occur and how to avoid them? Review of current research
    • How to show empathy and interest in the hybrid space? 
    • Concept of Digital Body Language in digital world
    • Why are we all like immigrants to digital space? Making up for the lack of cues originating in face-to-face contact
    • The four pillars of communication in a hybrid team – how do you make sure you address them all?
    • Online and hybrid meetings – can anything be done about them to make them bearable
    • Communicating online – case study

    Module 2

    Asynchronous communication

    • Asynchronous communication – what is it and how to approach it
    • Asynchronous communication – how to get it right? Benchmarks from other organizations
    • Refining asynchronous communication – what to do to avoid overwhelming yourself and others
    • Channels and areas of communication in a hybrid team – how to approach various issues with adequate channels?
    • Communication in a second language – what to take a closer look at? Some tips for using international English
    • Cultural differences in the approach to communication – what is worth considering? A look at how can the same message be read by people originating in different cultures
    • How to overcome challenges – case study
    • My own plan for modifying the ways I communicate with my colleagues​​

    Project flow

    Diagnosis and prework
    • in-take interview with the project sponsor
    • diagnosis of participants’ needs (online questionnaire and calls)
    • prework for participants (material to watch, read or listen to)
    Virtual workshops
    • training divided into 2 workshops, 3,5 hours each
    • interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
    • participants: up to 12 people
    Summary and follow up
    • training materials for participants
    • access to the ETTA knowledge base
    • follow up call with the project sponsor