Who is this training for?
For leaders, managers and employees of cross-cultural teams who want to improve their competencies in this area.
Consult this training
What you will learn in the virtual workshop:
- how to adapt communication to employees from different cultures
- how to build a leader’s authority in an international team
- whether and how to involve employees in the decision-making process
- what is power distance, and how the role of a leader is perceived in different cultures
Advantages of the virtual training
- guarantee of interactive participation in training with the use of online engaging tools
- half-day workshops allow flexible organization of the workday
- relationships building with remote colleagues through joint participation in training
- participation in the workshop from anywhere, all you need is access to a computer
Virtual workshops program
Module I
Intercultural feedback fundamentals
- Importance of feedback
- Giving and receiving feedback
- Facts vs opinions
- Positive feedback – why it is worth to use it
- “Me” statement and its importance while giving feedback
- Feedback and feedforward – when to use which one
- SPaNCA model – how to give fedback to others
- Case studies and practice
Module II
Approach to feedback in different cultures
- Cultural background – how does it impact cooperation?
- Evaluating scale: direct negative feedback vs indirect negative feedback
- Saving face: in which cultures is it important and how does it affect the way the feedback is provided
- Practical tips: how to give feedback in multicultural and virtual environment (content, channel, form)
- Giving feedback to supervisors
- Trusting scale: relationship vs task-based
- Case studies and practice
- My own plan for giving feedback to other – what will be my first action after the training
Project flow
Diagnosis and prework
- in-take interview with the project sponsor
- diagnosis of participants’ needs (online questionnaire and calls)
- prework for participants (material to watch, read or listen to)
Virtual workshops
- training divided into 2 workshops, 3,5 hours each
- interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
- participants: up to 12 people
Summary and follow up
- training materials for participants
- access to the ETTA knowledge base
- follow up call with the project sponsor