Who is this training for?
For managers, team members, and professionals cooperating with colleagues, clients, bosses, and other stakeholders from the USA.
Consult this training
What you will learn in the virtual workshop:
- what values rule your business partner’s world and how to adequately interpret their behavior,
- where do behaviors you don’t understand come from and how to deal with them,
- how the knowledge of cultural dimensions can result in more effective communication and cooperation,
- how to establish and execute rules to improve the implementation of common international projects.
Advantages of the virtual training
- guarantee of interactive participation in training with the use of online engaging tools
- half-day workshops allow flexible organization of the workday
- relationships building with remote colleagues through joint participation in training
- participation in the workshop from anywhere, all you need is access to a computer
Virtual workshop program
Module I
Getting to know Americans
- Knowledge of the US – how do current events, history and other cultural elements influence Americans’ business behavior?
- Mutual stereotypes – where do they come from?
- Dimensions of culture – where are we similar, where are we different?
- First impression – how to build it in an intercultural team?
- Hierarchy and decision-making – how do they differ in PL and US? At what stage is decision-making questioning and initiative expected, and at what stage is it no longer?
- Approaches to time and deadlines in American culture
- What other challenges might surprise us?
- Working in subgroups on a case study – choosing the right approach to communication in a selected situation
Module II
Cooperation and communication with Americans
- Communication with Americans – what we talk about directly and what we talk about around – practical exercises
- Diplomacy, or how to navigate the intricacies of cooperation with Americans?
- Feedback from and to Americans – how to understand each other?- practice the communication sequence in a difficult situation
- Approach to conflict and disagreement
- Sources of intercultural misunderstandings: how to read the other party’s needs and intentions in virtual contact?
- Rules for virtual communication with Americans
- Case studies from different companies
- Presenting our solutions to Americans – what to do to make them “buy”? Summary – what will we modify in our communication / cooperation with Americans?
Project flow
Diagnosis and prework
- in-take interview with the project sponsor
- diagnosis of participants’ needs (online questionnaire and calls)
- prework for participants (material to watch, read or listen to)
Virtual workshops
- training divided into 2 workshops, 3,5 hours each
- interactive working methods: discussions, chat, virtual board, questionnaires, videos, case studies, breakout rooms, external tools (Mentimeter, Miro, Funretro)
- participants: up to 12 people
Summary and follow up
- training materials for participants
- access to the ETTA knowledge base
- follow up call with the project sponsor